Privacy Policy

Information We Collect

We collect the data required to run Flip or Pass, including search inputs and optional buy-price inputs.

If you submit feedback, we may collect optional notes and optional contact email. For abuse prevention, rate-limiting, and to understand how the product is used, we store a salted hash of IP address rather than raw IP values. This lets us count visitors and repeat visits without identifying anyone. We never store raw IP addresses, and the hash is removed if you delete your account.

If you choose to sign in, we use Supabase Auth (email and password, or Sign in with Apple) and store your auth user ID so your account-level privacy requests can be processed.

If you subscribe to Pro, our payment processors (Stripe on the web, Apple on iOS) collect and process your payment details to complete the transaction. Flip or Pass does not receive or store your full card number. We store a billing profile that links your account to your subscription status so we can grant Pro access.

How We Use Information

We use collected data to provide search results, calculate profitability, improve model quality, and secure the service.

We use aggregated usage data for reliability and performance monitoring.

AI Image Processing

When you use the photo identification feature, your photos are sent to Anthropic's Claude API for analysis. Anthropic processes the image to identify the item and generate a search query. Images are not stored by Flip or Pass or Anthropic after processing is complete.

For more information about how Anthropic handles data, see Anthropic's Privacy Policy.

Third-Party Services

Flip or Pass uses third-party providers including eBay APIs (market data), Supabase (database and authentication), Stripe (web payment processing), Apple (iOS payment processing), Anthropic (AI photo identification), PostHog (product analytics), Vercel (hosting), Upstash (rate limiting), and Sentry (error monitoring).

These providers process data as needed to operate their services. PostHog receives product usage events (such as searches and screen views) tied to an anonymous identifier, and to your account once you sign in, so we can understand and improve how the product is used.

Data Retention

We retain data as needed for product operation, analytics, abuse prevention, and legal obligations.

Deleting your account removes it immediately and permanently. Your account and the data linked to it are erased as soon as you confirm, and any subscription billed through our website is cancelled at the same time. This cannot be undone.

Two things deliberately survive deletion. Past search and feedback records are kept in anonymized form, with the link to your account removed, so they no longer identify you. We also keep a one-way scrambled fingerprint of your email address, used only to tell whether that address has already used a free trial. It cannot be reversed to recover your email, and we do not use it for anything else.

If you subscribed through the App Store, deleting your account does not cancel that subscription. Apple does not allow us to cancel it on your behalf. You can cancel it yourself in Settings on your iPhone, under your Apple Account, then Subscriptions.

Your Privacy Controls

Signed-in users can use account controls in the app ("/app") to:

• Export account-linked data
• Permanently delete your account
• Manage privacy preferences (including Do Not Sell/Share)

Guest users can continue using core search without signing in.

US Availability

The web app currently enforces US-only access for user-facing pages ("/app", "/checkout", "/settings", "/library", "/account") in production. The iOS app is distributed only via the US App Store.

Contact

Questions about this policy can be sent to support@fliporpass.com or via the in-app feedback form. You can also review our Terms of Service.